We ship all over the world but our system is not fully set up to recognize every worldwide destination just yet. Should your delivery address not qualify for our delivery system, please contact us via whatapp or email help@theleathermob.com as we will be able to make suitable arrangements for you.
UK
All standard domestic orders are dispatched using Royal Mail or a secure courier company and will require a signature upon receipt of the goods. See below for the full range of services we offer:
United Kingdom & Guernsey – 2-7 days. Flat rate starting from £1.99 for jewellery, £5.99 for bags, £3.99 for sandals/small accessories or £7.99 for larger items in our homeware section. Deliveries are free of charge for orders over £300. Next Day Delivery service available and priced separately.
We dispatch all orders for next day delivery within 24 hours if the items are available in our store in Tynemouth. On occasion we may need to get an transferred from one of our warehouses, This usually impacts on delivery by an additional 24-48hours. However, lately, with Brexit delays, this time can be longer. We have been able to still complete our deliveries within the 7 days stated on or shipping options. If we cannot fulfil an order within that time scale, we will refund the cost of the delivery.
Europe
Europe*- 5-10 days Flat rate starting from £5.99 for jewellery, £9.99 for bags, other items priced according to weight and dimensions. Deliveries are free of charge for orders over £500.
*We currently ship to Austria, Belgium, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Lienchestein, Monaco, Netherlands, Norway, Portugal, San Marino, Serbia, Spain, Sweden, Switzerland & Ukraine. Please contact us if your country does not appear in this list.
Rest of the World
Japan, China, Honk Kong, approx 7-10 days after dispatch from £4.99 jewellery, £11.99 bags – other items priced according to weight and dimensions. Free of charge for orders over £500
Russia approx 7-10 days after dispatch from £10.99 Flat Rate; Free of charge for orders over £600
Saudi Arabia & United Arab Emirates approx 7-10 days after dispatch from £13.99 Flat Rate; Free of charge for orders over £600
United States of America & Canada- approx 7-10 days after dispatch from £11.99 ; Free of charge for orders over £500.
We aim for all orders to be dispatched from our UK base the same working day if you order before 1:00pm Monday to Friday.
During seasonal peaks please allow up to 2 working days for your order to be dispatched on your designated service. Should an item not be available for dispatch from our UK base, we will inform you straight away with an update on delivery timescale. Should the alternative delivery date not be suitable, we will suggest some pertinent alternatives or refund your purchase.
If you require any further information on this please contact our Customer Care team on 0044 (0)191 209 0560 between 9am-5.30pm (UK time). An answering machine service is available outside office hours. Alternatively you can email help@theleathermob.com – someone will get back to you within 12 hours max.
* The Leather Mob are unable to redirect orders once items have been dispatched and we do not ship to hotels, PO Box, mail forwarding and BFPO addresses.
Royal Mail | The Process
All domestic orders that are dispatched using Royal Mail are sent using a recorded service that require a signature on arrival. We dispatch orders under £50 second class signed for if we dispatch them the same day the order has been placed, or 1st class signed for, if dispatched one or two days after. Orders over £50 are sent via the guaranteed next delivery service whether they are dispatched same day or not. Only orders where the next day option has been selected and paid for are dispatched the same day, if placed before 3pm.
Once your order has been successfully completed and is ready to be sent, you will receive an email from us confirming the successful dispatch of your parcel(s) including all tracking information.
Royal Mail may then contact you via email and to confirm your delivery date. Please note that this service is only available to UK mainland customers.
If the delivery date/time is not convenient or unable to be delivered, Royal Mail may hold your parcel at your local post office for collection at a more convenient time.
Security and Liability
Our courier services ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. The Leather Mob does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.
Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.
To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder’s name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.
For security reason’s customers may also be subjected to standard fraud prevention checks.
If you have any additional questions surrounding delivery please contact us on 0044 (0)191 209 0560.
INTERNATIONAL
| Country | Delivery Cost | Estimated Delivery Time |
| Europe | £9.99-£12.99 | up to 14 days |
| Rest of the world | £11.99-£25.99 | Up to 16 days |
For international orders we use a combination of couriers including DPD, Royal Mail or FedEx.
Our couriers ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. The Leather Mob does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a location (eg shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.
If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return delivery charges.
Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.
To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder’s name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.
For security reasons, customers may also be subjected to standard fraud prevention checks which could delay your order.
If you have any additional questions surrounding delivery please contact us on +44 (0)191 2090560 (Monday-Saturday 9am-5pm – answering machine service available outside office hours).
RESTRICTIONS & TAXES
All products are shipped from the United Kingdom and it is important to note that you may have to pay customs duties and taxes on the items you purchase outside of the EU and that these local fees are not included in your The Leather Mob invoice.
The Leather Mob is unable to predict these charges and we recommend contacting your local importing office.
If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return shipping charges.
• Some products getting imported into the USA and Canada may always be charged. I.E eyewear
• We do not deliver to PO Box and MPS addresses.
• Please note that in some cases to clear parcels through customs we may require an EIN number.
• No orders can be marked as gift
Please contact us at help@theleathermob.com if you have any worries regarding duties, taxes and fees after speaking to your local tax office.